If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Their eco-integrating design and premium amenities make them unique. I'm allergic to gluten, is there anything I can eat at the restaurants? Strike your best pose, smile and take as many pictures as you want during your visit. You can purchase with a credit card or PayPal. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. I live and work in Quintana Roo and I dont have IFE. Wyndham Boston Beacon Hill. On a PC right-click on the file and select the option to extract. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). For more information, please consult our list of products and services found in the price list section of our website. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Is there any type of refund and/or cancellation. This hotel features a rooftop terrace and a bar/lounge. Can I participate in an activity more than once? Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. What happens if I forgot my download code? Look for the Xelfie spots (automatic cameras) or any photographer inside the park. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Yes. Access to Xplor Park is limited to children under 5 years. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Solidaridad, Quintana Roo, Mexico. I feel like we had no idea what our "magic wristbands" did at the resort. Can I pay with credit card or debit card of a person not included in the visit? Saturdat to Sunday from 9:00 to 15:00 Hours. He is a pool technician. All journeys take 45 minutes. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Rest areas, dressing rooms and restrooms available during your visit. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. I already purchased my admission to the Park, but I want to buy other services. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Service at every restaurant was never short of perfection. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Can somebody on a wheelchair access the Park? Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. You can take it as many times. Xel-H Saturdat to Sunday from 9:00 to 15:00 Hours. Months without interest, only with major participating bank cards issued in Mexico. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. If you visited our Xcaret Hotels: fotohoteles@xcaret.com 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. and was unfortunately put in a bed with 2 queens. Chetumal-Puerto Juarez Highway KM, Km. Copyright Experiencias Xcaret Hotel S.A.P.I. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Copyright Experiencias Xcaret Hotel S.A.P.I. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Children under 4 years free. Is there a discount for persons with disabilities? Fully refundable Reserve now, pay when you stay. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Months without interest, only with major participating bank cards issued in Mexico. . *MSI only with participating cards (banks) issued in Mexico. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. I have sent multiple difference emails requesting assistance with no response. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). But we purchased the photo package 2 parks & the hotel. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. Restrictions apply. New activity: Underground Expedition. This luxury hotel features a casino, a full-service spa, and a nightclub. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Minimum age allowed is 5 years old. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. I also requested a king size bed (I was proposing on this trip!) Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. *MSI only with participating cards (banks) issued in Mexico. After 14 year's of marriage we finally made it to Cancun. Col. Centro, Playa del Carmen. DoubleTree by Hilton Hotel Boston - Bedford Glen. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Prices and availability subject to change. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. Each photo downloaded is a JPG file, and the videos are MP4. Check the schedules and open hours of our attractions and shows. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. Access to the special ticket booth if you purchase online. What happens if I forgot my download code? Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. We dont recommend the use of flip-flops or Crocs. Packages and Xperience Passports cannot be cancelled and will not be refunded. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. They did an AMAZING job with the photos at all 5 parks . It didnt matter if he was cleaning the pool or checking chemical levels he smiled. I really recommend this Hotel. Pasted as rich text. No, only TOURS include transportation departing from Cancun or Riviera Maya. Mercado never disappointed and became a staple for breakfast. This hotel features a restaurant, a gym, and a bar/lounge. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Great, vibrant, location. Old Navy - Paseo del Carmen Shopping Mall. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. Take advantage of the business center and free WiFi in public areas. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. Each photo downloaded is a JPG file, and the videos are MP4. Get your Photo Pass and take home all the pictures of your experience at a special price. Did you know you can find the best available rates by booking in advance? The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. Is it possible to participate in these activities if I have heart problems? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. and that option in not available via online purchase. Play it safe and take your own photos with I would have.More. Yes, the purchase confirmation can be presented with any of these devices. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Each park has its own price for the photos pass. Simply click on foto@xcaret.com and choose one of the options to search your photos. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Traveling on business? We invite you to join our program of using biodegradable and chemical-free products! Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. The staff were very friendly and the room was clean and cozy. We are here to serve you and to meet all requests, questions or suggestions you may have. The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. The discounts are applied automatically by our system according to the date of visit. Restrictions apply. And we are going back again. Not the end of the world, but it would have been nice. HOTEL XCARET ARTE. Sol (PEN): Visa, Mastercard, Diners and JCB. We stayed in a adult only area. If you buy multiple parks, the pictures taken at the hotel are included for free. The price is a bit pricey but worth it for what you get. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. For further support information contact our photograph department at foto@xcaret.com. Is the discount for Quintana Roo residents valid throughout the year? Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. I would make a point to visit whatever bar Adal is tending the next time I visit. I have sent multiple difference emails requesting assistance with no response. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Please do not hesitate to let us know through this media when you decide to return to this paradise. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Promotion valid only on websites and Customer Service Centers. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Review tags are currently only available for English language reviews. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. Saturdat to Sunday from 9:00 to 15:00 Hours. 2.- A list of the albums that are included in your package will be displayed. Remember to smile when you come across our logo pictures! it was just my wife and I for her birthday/anniversary. Remember that cancellations are managed by the terms and conditions of the cancellation policy. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. Are the downloaded files of high quality? 5th Ave 10. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. How many times can I download my photos with my download code? It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. Enjoy perks like free continental breakfast and free train station pick-up. 16.32 mi from city center. Nestled in a natural rock and among rivers. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. When I visited the Park I couldn't purchase my photos, can I still buy them? Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. Sorry, we dont have Travel agents discounts in Xplor. de C.V. | Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. . What should I do? Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. We also purchased a photo pass package for all of the parks. We had zero issues with arrival. I really had no idea of how to use them. Prices vary according to season. Additional terms may apply. We kind of had two check-ins, as we got there a bit early before our room was ready. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Are there any special prices for children? Taxes and fees that are shown are estimates only. What is the time for pick-up at my hotel and where should I wait? Chetumal-Puerto Juarez Highway KM, Km. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. What payment options are available to buy my ticket or tour? Due to the nature of the product we offer, you always have the possibility to view the photos. Stalactite River of 430 yards to swim inside ancient caves. Your link has been automatically embedded. Traveling on business? Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. What types of files are the photos that are downloaded? Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Every morning, around six, I saw the same young man, about 20 years old, report to Work. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Just a weird housekeeping issue I guess we had. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. Outside Mexico. 3.9/5 Very Good! 5 floors in property. Some activities call for physical strength. Are these activities allowed to elderly people? Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Solidaridad, Quintana Roo, Mxico. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. This is my happy place, my own personal paradise. Doubletree Hotels Middleton hotels are listed below. Our agents will help you with the pickup information or any other doubt you may have. The download code is valid for 30 calendar days from the date of purchase. Most activities involve water and your camera might get wet. What happens if I forgot my download code? Valet parking, a 24-hour business center, and a garden are also offered. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Help us preserve and care for our ecosystem! No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. A seven Zip-line circuit which includes the tallest in the Riviera Maya. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. 4 star Suburban hotel. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Can I enjoy underground river activity without knowing how to swim? Good location. Changes are not permitted on the day of your visit. By continuing to browse the site, you agree to the use of cookies.